Support & Help

Welcome to Reluma Support! We're here to help you get the most out of your relationship management experience.

Getting Started

• Account Setup: Sign in with your Google account to get started
• Adding Relationships: Tap the "+" button to add people to your network
• Voice Input: Use the microphone icon to quickly capture notes with voice-to-text
• Reluma Visualization: See your relationship network in an interactive graph
• Privacy Settings: Control your data and permissions in Settings

Common Questions

How do I delete my account?

Go to Settings → Account → Delete Account & Data. This action is permanent and will erase all your relationship data, notes, and account information.

How do I export my data?

Go to Settings → Data Export to download your relationship data in JSON format. This allows you to back up your data or move it to another service.

Why does Reluma need access to my contacts?

Contact access is optional. If you grant permission, Reluma can suggest people from your phone's contacts to add to your network. We only access contacts you explicitly add; we never upload your entire contact list.

Is my data secure?

Yes. We use Firebase's industry-standard encryption, secure authentication, and strict access controls. Your data is encrypted in transit (HTTPS) and at rest. See our Privacy Policy for full details.

Does Reluma use AI?

AI features (powered by Google Gemini) are optional and disabled by default. If you enable AI in Settings, Reluma can analyze your notes to generate relationship insights and suggested prompts. You can disable this feature at any time.

Troubleshooting

App is crashing or freezing

• Update to the latest version of Reluma from the App Store
• Restart your device
• Check for iOS updates (Settings → General → Software Update)
• If the problem persists, contact us at support@reluma.app

Voice-to-text isn't working

• Check that Microphone and Speech Recognition permissions are enabled (Settings → Reluma)
• Ensure you have a stable internet connection
• Speak clearly and in a quiet environment

Can't sign in with Google

• Ensure you're connected to the internet
• Check that Safari is not blocking third-party cookies (iOS Settings → Safari)
• Try signing out and back in to your Google account in Safari

Feature Requests & Feedback

We love hearing from our users! If you have ideas for new features or improvements, please share them with us at feedback@reluma.app.

Additional Resources

• Privacy Policy
• Reluma Home
• App Store Reviews (leave feedback!)